This 147-page guide was first published in 2013 when Lync Server 2013 first launched and has been continually updated. The foundation of CQM stems from the extensive guide that Microsoft has published called Network Planning, Monitoring, and Troubleshooting with Lync Server. When you use CQM, the intent is that less effort is needed to assure call quality and user satisfaction for enterprise voice services. The Call Quality Methodology is a troubleshooting and service management framework that can better focus efforts to improve enterprise voice services in Lync. In this post I will focus on the Microsoft Call Quality Methodology or (CQM) for short and show you how to get started on focusing on improving end user experience around your Skype for Business on premises voice deployments. You can sit back and relax now and enjoy the fruits of your hard work right?Ĭertainly that is one option but the ever so keen Skype for Business professional will want to dive in and ensure a positive user experience for the community they support. In this transition from Lync to Skype for Business, you’ll find all of the features you have already been using but in a new interface with simpler controls, along with some great fresh additions.So you have done your homework, planned for your Lync or Skype for Business Voice Deployment and have just completed the migration of your last user onto your nice new shiny platform. It has become easy to search and connect with colleagues, partners, customers and others, even if they are not using Skype for Business. With these enhanced features of Skype for Business, Microsoft has bundled rich user experience of Skype with enterprise class features of Lync client. Now, the end-users can also enable and disable emoticons in the IM conversations, without any server side configuration changes. The compact call monitor window can work with both audio and video calls.Įmoticons similar to the consumer version of Skype are included in the Skype for Business client. ‘Call monitor’ gives quick access buttons to mute and end the active call. Skype for Business client now provides call monitor feature for enterprise users, which offers a compact window that allows end user to keep active call visible while working on other required tasks. Now mobile users can experience single sign-on across Microsoft Office and can also get the conversation history accessible on mobile devices. Microsoft has also improved mobile device support for Skype for Business. Now with Skype for Business 2015, end-users will be able to rate their calling experience and these responses will be going to the administrator for further analysis. There may be so many instances where a sales representative is trying to call a customer, but not able to communicate properly due to the reasons such as – bad audio, week bandwidth, noise or any. Now, the users don’t need to use different IM tools for in-house employees and for outsiders, including clients, partners and others. Unlike Lync client, Skype for Business allows users to get connected with other Skype users across the globe with their corporate IM. It has similar contact list, buttons, icons, presence indicators and quick action tasks. The client of Skype for Business provides similar look and feel like the consumer version of Skype. It has leveraged the functionality of Lync with the Skype user interface. Microsoft has changed the complete user interface in the Skype for Business client compared to the previous version of Lync client. Skype for business offers numerous features that can improve user experience over Lync Server 2013. With the recently announced Microsoft Skype for Business 2015, Microsoft has leveraged the same intuitive and easy to use user interface in the enterprise class tool for unified communication. Number of users who are adopting Skype as an instant messaging and VOIP tool are increasing rapidly. Skype for desktop is becoming more familiar among users with its intuitive and simplified user experience.
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